Answers to our most commonly asked questions are outlined below. Can't find the answer that you're looking for? We're available to help you via phone Monday - Friday, 9am - 5pm AEST on 1300 784 789 (International: +61 3 9111 1708). Alternatively, fill in the contact form at the bottom of the page and we'll get back to you as soon as possible.
Please make sure your order details are correct as once an order has been placed, it goes into a packing queue and cannot be edited, cancelled or changed.
You can send the order back to us for a refund within 90 days of the purchase date as long as the item is unopened and unused and the packaging has not been damaged. You can either return the item to one of our stores, or you can post it back to us. If posted, the return postage costs are payable by the customer and we do not refund the original postage fees paid. Please pack the return well as if the packaging is damaged in transit back to us then we may not be able to accept the return. Please submit a return request on our Returns page.
All our prices are displayed in AUD and include GST. We are based in Australia and our ABN is: 33 139 443 860.
Yes. These deliveries will travel via Australia Post.
Flammable items (such as fragrance and aerosols) must ship via Australia Post eParcel Standard. They cannot travel Express.
Articles are sent with authority to leave, so if you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend sending your order to a work address.